8kbd's Privacy Policy
Your personal information is completely safe with us. This document clearly explains — what information is collected, why it is collected, and how it is kept secure.
Privacy Policy — Introduction
8kbd is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how 8kbd collects, uses, stores, and protects information.
By using our website and services, you agree to the terms described in this Policy. If you disagree with any part of this Policy, please refrain from using our services. This Policy may be updated — you will be notified in a timely manner of any changes.
1. Information Collection
The types of information we collect are detailed below.
1.1 Personally Identifiable Information
When you register an account on 8kbd or use our services, the following information may be collected:
- Full name and date of birth
- Valid email address
- Mobile number
- National ID card or passport details (for identity verification)
- Residential address
1.2 Financial Information
To process deposits and withdrawals, we collect certain payment-related information:
- Mobile number linked to bKash, Nagad, or Rocket account
- Bank account details (for bank transfers)
- Transaction history and amounts
We do not store full bank card numbers or PINs. All financial information is secured through SSL encryption.
1.3 Technical Information
Certain technical information is collected automatically while you use our platform:
- IP address and device type
- Browser and operating system information
- Activity logs on our site
- Session duration and page visit information
- Referral URL
1.4 Gaming Activity Information
To ensure responsible gaming and improve your experience, we collect:
- Play history, bet amounts, and results
- Preferred games and categories
- Bonus and promotion usage information
- History of self-imposed restrictions or limits
2. Use of Information
We use the collected information only for the following purposes.
2.1 Service Delivery & Operations
- Creating, verifying, and managing your account
- Processing deposits and withdrawals
- Providing bonuses, cashback, and VIP benefits
- Keeping gaming services running smoothly
- Ensuring compliance with 8kbd's rules and terms
2.2 Security & Fraud Prevention
- Preventing unauthorized access to accounts
- Detecting suspicious or fraudulent activity
- Following anti-money laundering (AML) procedures
- Maintaining the overall security of the platform
2.3 Service Improvement & Personalization
- Tailoring games and offers to your preferences
- Improving platform performance and experience
- Analyzing usage patterns to develop new features
- Sending relevant promotional information (subject to your consent)
2.4 Customer Support
- Resolving your questions and complaints promptly
- Providing assistance via live chat and email
- Sending important account-related notifications
3. Information Sharing & Disclosure
8kbd does not sell your personal information to third parties. Information is shared only in the following limited circumstances.
3.1 Service Provider Partners
Third-party service providers necessary for operating our services (such as payment processors, technology infrastructure, and game software suppliers) may access information to a limited extent. Agreements with them ensure that they use this information only for the specified purpose.
3.2 Payment Processing
To complete transactions via bKash, Nagad, Rocket, and bank transfers, the necessary information is sent to the relevant payment service provider. This process follows their own privacy policy and security standards.
3.3 Legal Obligations
Information may be disclosed to the relevant authorities in response to a court order, government directive, or legal obligation. In such cases, we will provide only the information legally required.
3.4 Sale of Information Prohibited
8kbd never sells, rents, or exchanges your personal information to advertisers, data brokers, or any other third party. Your information is used solely for the purposes stated in this Policy.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience.
4.1 What Are Cookies?
Cookies are small text files that your browser stores on your device when you visit our website. They help remember your preferences, keep login sessions active, and ensure the platform functions correctly.
4.2 Types of Cookies
- Essential Cookies: Required to maintain login sessions and core platform functions. Without these, the site will not work properly.
- Performance Cookies: Measure page load times and site performance to help with improvements.
- Functionality Cookies: Store language, theme, and other preferences to deliver a personalized experience.
- Analytics Cookies: Collect anonymous statistics to understand how the site is being used.
4.3 Cookie Controls
You can accept or reject cookies through your browser settings. However, disabling essential cookies may disrupt some core platform functions. Cookies can be managed from the Settings or Preferences menu in most browsers.
5. Data Security
8kbd has implemented advanced technical and administrative measures to protect your personal and financial information.
5.1 SSL Encryption
All data transmission on our platform is secured by SSL (Secure Sockets Layer) encryption technology. This means that information exchanged between your browser and our servers cannot be read by third parties.
5.2 Data Storage Security
Collected information is stored in encrypted databases. Secure access controls ensure that only authorized personnel can access relevant information, and only as needed to perform their responsibilities.
5.3 Your Role in Account Security
You also have certain responsibilities when it comes to your account's security:
- Use a strong and unique password
- Do not share your login details with anyone
- End your session after logging in on a public device
- Notify us immediately if you notice any suspicious activity
5.4 Security Breach
If a security breach puts your information at risk, we will notify you as quickly as possible in accordance with legal requirements and take immediate steps to contain the damage.
6. Data Retention
How long we keep your information depends on the type of information and legal requirements.
6.1 Active Accounts
While your account is active, we will retain all information necessary to provide our services. Even after an account is closed, certain information may be kept for a defined period to meet legal and regulatory obligations.
6.2 Financial Transaction Records
Financial transaction information is retained for a specified number of years under legal requirements and anti-money laundering regulations. Once that period has passed, the information is securely deleted.
6.3 Data Deletion
Information that is no longer needed or falls outside the scope of legal obligations is securely and permanently deleted. You may request deletion of your information — however, some information may be required to be retained for legal reasons.
7. User Rights
You have certain fundamental rights over your personal information.
Right to Access
You have the right to know what information we hold about you and to receive a copy of that information.
Right to Correction
If your information is incorrect or incomplete, you can request a correction. We will make the correction as quickly as possible.
Right to Erasure
In certain circumstances you can request that your information be deleted, except for information we are required to retain by law.
Right to Restrict Processing
In some cases you can request that processing of your information be restricted, for example while a dispute about the accuracy of that information is being resolved.
Right to Data Portability
You can request to receive the information you have provided in a structured, commonly used format.
Right to Object
You have the right to object to marketing communications or certain processing activities.
How to Exercise Your Rights
To exercise any of the above rights, please contact us at: [email protected]
After verifying your request, we will do our best to respond as quickly as possible. Some information may be requested to verify your identity.
8. Protection of Minors
Policy for Users Under 21
8kbd is an online gaming platform for users aged 21 and above only. We do not knowingly collect personal information from minors.
Age is verified during the registration process. If a user is found to be under 21, their account will be closed immediately and any collected information will be deleted.
If you believe a minor is using our platform, please contact us.
9. Policy Changes
Policy Update Process
8kbd may update this privacy policy from time to time. When changes are made, a new date will be shown on this page. For significant changes, a notification will be sent to your registered email or a clear notice will be displayed on the platform.
If you continue to use our services after a policy change, you will be considered to have accepted the revised policy. We therefore recommend that you visit this page regularly.
Previous Versions
Previous versions of this policy can be requested from us if needed. We keep a history of policy changes to ensure transparency.
10. Contact
If you have any questions or concerns about this privacy policy, please contact us.
Contact the Support Team
24/7 live chat — available directly on the platform
Support available in both Bengali and English
We will process your privacy-related requests as quickly as possible.
Related Documents
For our other policies and information, see: